Educator guide >> FAQ

Educator Guide: Frequently asked questions (FAQ)

Printing questions:

  1. How do I stop extra blank pages from printing when I'm on a Mac?
  2. When I print, the web page address and other information prints. How do I stop this?
  3. Why am I seeing question marks or weird characters in my printed forms?
  4. Can I print more than one page at a time?
  5. When I print, only the navigation buttons print. Where's my form?
  6. Why can I only print the first goal/transition page?
  7. Can the print size be made larger?
  8. I clicked the "Print" button, but nothing happens. What did I do wrong?

Student records and forms:

  1. How do I eliminate the "Either service does not fall on any instructional days or instructional days are not entered" message on the services page?
  2. A student does not show up in my list. I'm sure they are assigned to me. Where are they?
  3. Why are some names on my caseload not showing up on the Combined Report?
  4. I cannot add a new student, I get a message saying the student already exists!
  5. I need to pick up a student from another server, but I'm getting a "Student ID already exists on the server" message. How do I pickup the student?
  6. How do I combine two duplicate student history records, or assign history records to another student record?
  7. How do I change the IEP Manager for a student?
  8. How do I make mass changes to student sharing?
  9. Can I change a Student ID on my own, or should I call my SpEd Forms administrator?
  10. Can the IEP be "archived" so that you can keep last year's IEP and make a new one too?
  11. How do I put non-SpEd Forms files like PDFs into history?
  12. How do I finalize a Progress Report?
  13. Two students appear to have their information mixed up. How did this happen?
  14. How do I change the goals from last year to make them current for this year?
  15. How do I re-number Goals?
  16. Do you have any tips for entering information into ERs?
  17. How do I make a backup of my student information?

Web and Browser FAQ:

  1. I'm using Mac OS X. What browser works best?
  2. I'm getting a "Page cannot be displayed" error. What's wrong?
  3. Why do I see "SpEd Forms is unable to verify your authentication information" when I press the Save button?
  4. Why am I timed out and disconnected?
  5. A "debugging" window keeps coming up. Is this an error with SpEd Forms?
  6. Sometimes I enter a date and it does not save. Why not?
  7. Why are my changes gone when I "Save" a form and come back later?
  8. Why does the Spell Check find numbers and then only lets me ignore them one by one?
  9. I'm getting a message that says a page contains both secure and nonsecure items. What should I do?
  10. Erroneous information is automatically entered into my forms. How do I turn off "Autofill"?
  11. Where do I go for support?

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